Common Legal Questions About Your Account
Your account remains active and your wallet balance stays yours. We do not expire inactive accounts or claim dormant funds. You can log back in any time to withdraw via DANA, OVO, GoPay or QRIS. Account closure is voluntary; contact support to initiate it.
Yes. Log into your account, open Support, and submit a data access request. We will compile your full transaction history, personal details, and game records within 7 business days and deliver them as a downloadable file.
We retain all withdrawal records for your account lifetime plus six months after closure. This covers audit, dispute resolution, and compliance. You can view your full withdrawal history inside your account at any time.
Access depends on local law where you reside. You must be of legal age in your jurisdiction and provide accurate registration information. We verify identity during first withdrawal. Duplicate accounts are not permitted; we close any detected duplicates.
You may update most details (email, phone, address) directly in your account settings. Registered name and identity document details cannot be self-edited; contact support to request a formal change with documentation.
Report it to support immediately via live chat. We will freeze your account, review transaction logs, and investigate. If fraud is confirmed, we work with your payment provider to reverse unauthorised transfers where possible.
No. We never store your bank or payment app credentials. After each deposit or withdrawal, we receive only a confirmation token from your payment provider. Your actual payment data stays secure with your bank or payment app.
